Does Gift Bubble guarantee its product?
Yes of course! Each product is double checked by a member of the Gift Bubble team before it is packaged and shipped to our customer. We want to ensure our products reach our customers in perfect condition and are 100% happy with our service!
Can I add more products to an existing order?
Unfortunately, we cannot add to an existing order - Sorry!
How do I cancel my order?
If you have ordered an item from the Gift Collection that is not made to order, contact us within an hour to cancel your order. If the order has already been processed to the packaging or shipping stage then unfortunately the order cannot be cancelled.
All Personalised/ Non Personalised Cases/ iPad Cases/ Apple Watch Straps/ Personalised Jewellery and Cushions cannot be cancelled as the order gets sent straight to our production team once the order has been purchased.
I have entered the wrong address, what do I do?
If the customer inputs an incorrect address and the parcel has already been dispatched, they must wait for Royal Mail to send this back to us which can take 1/2 weeks. The customer is responsible to pay for the item to be resent.
How do I track my order?
To help track the progress of your order we provide you with an email receipt. It will include a tracking number and an online tracking link when the product has been shipped.
For our gift collection we will send you a reference number which can be entered on the track and trace Royal Mail website - This will update you on the journey of your order. A signature will be required upon arrival.
What should I do if my order has not arrived?
If your order has not arrived within the delivery time stated, it could be that our courier are experiencing minor delays. On a rare occasion if the package is believed to be lost in the post, the customer is to contact: email@example.com and we will investigate the issue. We kindly ask you not to contact our team before the delivery time frames.
I was not in when my parcel arrived, where is my order?
If somebody is not present when the item arrives, they will be left a red card to collect at the customer's local post office. If they do not collect it, Royal Mail will return it back to us. The customer is responsible to pay for the item to be resent.
Does my parcel need to be signed for?
For our gift collection items, a signature will be required upon delivery, therefore please ensure somebody will be available at the delivery address to sign.
We do not require a signature for Personalised/ Non Personalised Cases/ Personalised Jewellery.
Will my invoice show in my delivery?
A delivery note is included with every order, but this paperwork does not contain any price details, so you do not need to be concerned if you are sending it directly to someone as a gift.
My item arrived damaged, will I get a refund?
Unfortunately, we do not accept refunds on any Personalised/ Non Personalised Cases/ iPad Cases/ Apple Watch Straps/ Personalised Jewellery and Cushions as they are made to order. However, if your order is damaged, a replacement will be sent after return approval. Please see the returns page for more information, including returns policy for gift collection items.
Do you ship internationally?
Yes, we offer worldwide shipping for all our Personalised/ Non personalised phone cases and customised products.
Please note - We do not ship internationally and only to the UK for some of our homeware products.